Frequently Asked Questions
What if I cannot attend my upcoming scheduled performance?
Single tickets purchasers may exchange their tickets to another performance of the same show for a $10 per ticket exchange fee. This must be done at least 24 hours before your performance. To exchange your tickets you may call the Sales Office at 202-488-3300, visit us in person at the Sales Office, or use our online ticket exchange form. Exchange requests online can be made 48 hours in advance.
Exchanges into a more expensive performance or seating area require payment of the upgrade amount at the time of the exchange. Refunds are not given for exchanges into less expensive performances.
If you are unable to attend another performance you may donate your tickets to Arena Stage. Tickets are tax-deductible to the extent allowed by law and will be acknowledged with a written receipt. Donations must be made at least two hours before curtain.
What if I misplace my tickets for a performance?
Come to Arena Stage in person or call the Sales Office at 202-488-3300. We will verify your seating and reissue replacement tickets. The original tickets will be void.
What parking is available at the Mead Center for American Theater?
Subscribers and single-ticket purchasers may purchase parking in advance by calling the Sales Office at 202-488-3300. The subscriber rate for parking is $16 per performance. Single ticket purchasers may reserve in advance for $18 per parking space. Any parking available on the day of the performance will be sold at the garage on a first-come, first-served basis for $20. Handicapped parking may also be purchased in advance with a copy of a valid handicap parking tag. The garage is open from 8 a.m. until midnight.
Can we take public transportation to Arena Stage?
Absolutely. The Waterfront-SEU Metrorail station is located one block east of Arena Stage. In addition, Metrobus stops are conveniently located just steps from the theater entrance.
What dining options are available nearby?
The Catwalk Café, a casual self-service café with a variety of star-worthy selections, is open two hours before any curtain and closes at the start of show. Concessions, which serves lighter fare, opens a half-hour before curtain and remains open until one hour after the show concludes. For menus, more information, or to make a reservation, please click here. Within walking distance are several restaurants, including Station 4, Pier Seven, Zanzibar, Jenny’s Asian Fusion, and Cantina Marina. Several restaurants in the area offer discounts for Arena Stage patrons.
What accessibility options does Arena Stage provide?
We are committed to access for all patrons and currently offer open captioning and audio description for select performances. Hearing-assistance devices as well as large-print and Braille programs are available upon request. Accessible seating, restrooms and parking are also available.
Arena Stage offers valet service at no additional cost to our patrons with accessibility needs who have booked their parking in our garage in advance! We also offer this service based upon availability for $25 without advance booking. To take advantage of this service, simply pull up at the main entrance to Arena Stage on Sixth Street and a valet will assist you. There is also a curb cut at this location for your convenience. For assistance or further questions please visit the accessibility page or contact email@example.com.
Does Arena Stage offer gift certificates?
Arena Stage offers gift certificates for any denomination, and they hold their value for 5 years from date of issue. Gift certificates may only be purchased over the phone or in person. The value of a gift certificate can be applied to any purchases or reservations made through the Arena Stage Sales Office, including café and parking reservations, as well as single ticket and subscription purchases. Call the Sales Office today at 202-488-3300 to purchase your gift certificate.
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